FAQ

1. Do I need to buy extra ear spoon heads?

No. 4 spoons (2 larger sizes for adults and 2 smaller for kids), one ear spoon container, and a type-c USB cable are included in the package, along with Otoscope, so you don't need to buy extra spoon heads.

2. Are 4 ear spoons enough for me to use?

Yes, our spoons are not disposable, it is durable using Transparent PC+ Silicone material. It can be cleaned directly with the alcohol swab, or it can be cleaned directly with water and then disinfected.

3. Is the scoop removable?

Yes, Hilipert Visual Ear Cleaner can be removable and washable, our scoops are made of Medical Bio-grade Soft Material and Protect our Ear Canals.

4. How secure is the silicone spoon? Risk of coming loose in ear?

Our Hilipert Visual Ear Cleaner has been FDA, FCC, CE, and SGS officially approved, the Ear Scoop made in medical biology-grade PC + Silica Material, it is Soft and the Silicone Protective Plug can be adjusted to meet different ear adult and pediatric.

5. What is the fixed focus distance in this ear scope?

Our otoscope fixed focus distance is 1.0 cm-2 cm，this is the best viewing distance. The camera should not be too far away from the ear, if the camera is too far away from the object, the picture will become very blurred, because ear scope is a close focus camera.

6.How to connect Hilipert Visual Ear Cleaner with my phone?

Step 1: Scan the QR code and download "Cooleer” App from the included user's manual.
For IOS:Download and install the App "Cooleer" from App Store.
For Android:Download and install the App "Cooleer" from Google Play Store.
Step 2: Connection steps
1.Long press the switch key to open device for 3 seconds, then step into next operation.
2.Open the "Cooleer" App, click the "Go to connecticon", follow the pop-up prompt and click to connect now to jump to the mobile WIFI setting inter-face.
3.Find "HNDEC-xxx" on the WIFI setting interfaceand click to connect.
4.After the mobile phone displays "HNDEC-xxx" WIFI is connected, return to the App again and click the house icon to enter the device.

7. What are the Compatible Devices?

Android 4.4, ios 9.0 and higher version.Android system phone like Samsung S7, Galaxy56 edge, Note 8, S8, S8+, 59+, S10, Google Pixel,XL, Pixel 3, Nexus 6p, Huawei Mate9, Mate 10,Mate 20 Pro, OnePlus etc. IOS system phone like iPhone 6, 6s,7,7+, 8, 8+, X,XR,11,12,13,14 etc.

8. How long can I use a full charge?

Our Otoscope has the 130 mAh 3.7V rechargeable lithium battery, it can be used a long time, one hour of charging provides enough battery power to last 7 days of regular daily use.

9. How is the waterproof function of the ear wax removal?

Our WiFi digital ear camera lens comes with IPX5 waterproof grade, easy to clean with water or wipe with alcohol.

10. What to do if the Hilipert ear cleaner cannot be charged?

You can try to change a charging head or charging cable, and then try rotating the charging cable to see if it can be charged normally.

11. The image was really good at first. After using for a period of time it's super blurry and very white. How do I fix this?

You can check the lens for foreign matter and wipe gently with a dry cotton swab. Or you can try to uninstall the app and download it again.